Shipping policy

Shipping Policy

Thanks for shopping with the proxy shop. To keep track of your order,Use Track Your Order on our website or contact Support@theproxyshops.com so we can provide you the order’s tracking number.

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 2 Business Day of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Delivery Time Exceeded

  •  International shipping  might experience  delay due  to weather and holidays. If  your order  is delayed, please  contact us  via email Support@theproxyshops.com,  we will  check the situation with the transportation company  in time. Thanks for your understanding and support.

Delivery Address

A correct and complete delivery address is essential. Currently, we only ship orders to the USA, Germany, Ireland, Norway, Spain, United Kingdom, Australia, New Zealand.

Shipping Cost & Transit Time

Country

Transit Time

Shipping Cost

Courier

USA

 

6-10 Business Day

Free Shipping

USPS

2-4 Business Day

$17.99

Fedex

Outside of US

（Germany, Ireland, Norway, Spain, United Kingdom, Australia, New Zealand,Japan,Singapore）

6-10 Business Day

Free Shipping

Local Courier

2-4 Business Day

$17.99

Fedex

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

 

 

Email: Support@theproxyshops.com

Service hours：Mon-Fri, 9AM-5PM(EST)

Address:

350e East 35th Street, New York New York 10016, United States